Dear LG, customer support
To whom it may concern,
We purchased few LG household appliances, which included an LG drying machine.
It is out of warranty, and we need to have it repaired. The repair service company that you refered us to provided horrible customer service, and they are quite expensive. They will also not send two people to help pull the dryer out of its spot (in a small space, stacked).
We asked LG to refer us to a different service company. There is no one else in our area, which is odd since we live in Toronto. The repair company is ElIte Appliance. They are extremely rude, and their fees just to visit and diagnose are OBSCENE ($98 x 2 $196). That is before taxes and only includes a visit to figure out what the problem is. Who knows what it will cost after that, but considering the diagnose fee, the repair fees must be horrendous. It is almost worth it for us to simply go out an purchase a new dryer, considering the fees might end up being $200-???.
We decided to simply skip LG out of the repair service and try and go with a 3rd party repair service. However, nobody is willing to repair our LG products. Everyone is saying that LG parts department is extremely difficult to work with.
If find that EXTREMELY disconcerting.
One; Our product stops working after a tad less than 2 years. This is not the issue however, things do stop working, it happens. But one should be able to get them repaired at a fair price.
Two; More troublesome though, is that LG forces ONE repair company on us for repairs. A repair company that is extremely pricey and that is very rude. I am guessing they can get away with their horrible customer service since they are the only company providing repairs for LG products in our area of Toronto.
Three; Another troublesome point. No other repair company will work on LG products since the LG parts department is frustrating to work with.
After this experience, I will not be able to every buy an LG product again. No matter how great the product features, or how great the pricing is, we will never consider an LG product. How can one, when LG does not support a vibrant and affordable after purchase support experience.
I am guessing everyone says this, and I doubt anyone at LG will care – but I will also mention this story with friends and others at every opportune moment. Over dinner parties when the wives are talking about cute new colorful steam washers and dryers, new dishwashers, Etc – I will be happy to jump in with my LG experience. When the guys are talking about a hot new 3D television, I will be happy to jump in with my LG experience. And so on.
Regards,
Unhappy (former) LG consumer
Sean Sutherland
